Billing & Subscription
Manage your school's BetterSchool plan — trial, usage limits, upgrades, and cancellation.
Billing & Subscription is where you manage the school's SaaS plan with BetterSchool — trial status, enrollment usage, upgrades, downgrades, and cancellation. It is not the same as school fee billing (installment schedules for families).
Two different Billings
| Place | What it controls |
|---|---|
| Sidebar → Billing & Subscription | Your school's BetterSchool plan and usage. |
| Settings → Finance → Billing | How student fee installments are timed. See Billing configuration. |
Who this is for
Administrators who manage the school's subscription.
Open Billing & Subscription
From the admin sidebar (Settings group), go to Billing & Subscription.
What you see
Current plan
The left side shows:
| Item | Notes |
|---|---|
| Plan | Free Trial, or a paid tier (Starter, Growth, Standard, Enterprise). |
| Status | Trialing, Active, Past due, Paused, or Cancelled. |
| Trial Ends / Next Billing | Depending on whether you are on trial or paid. |
| Billing cycle | Monthly or Yearly (when on a paid plan). |
| Usage | Active enrollments vs the plan limit (unlimited during trial or on unlimited plans). |
If a change is already scheduled (cancel, pause, or resume), a notice shows the date.
Choose a plan
On the right, pick Monthly or Yearly, then choose a plan:
| Action | When it appears |
|---|---|
| Subscribe / Choose a Plan | No paid plan yet, or still on trial. |
| Upgrade | Moving to a higher tier while Active or Past due. |
| Downgrade | Moving to a lower tier (disabled if your enrollments exceed that plan's limit). |
| Contact Sales | Enterprise / custom needs. |
| Current | Label on the plan you already have. |
Upgrade, downgrade, or subscribe
Pick the cycle and plan
Select Monthly or Yearly, then the plan action (Upgrade, Downgrade, Subscribe, or Choose a Plan).
Confirm or check out
- If you already have an Active or Past due subscription, confirm the change in the dialog.
- Otherwise you go to Checkout to pay for the selected plan and cycle (Paddle). When payment succeeds, you return to the app with the updated subscription.
Cancel a subscription
When the status is Active or Past due and no change is already scheduled, use Cancel subscription and confirm. The UI may then show a scheduled cancel date if one is set.
Related articles
- Billing configuration — student fee installment timing
- Support tickets
- Feature requests